Simply Solutions knows you care about how information about you is collected, used and shared on the web,  This privacy policy describes how and why we obtain, store and process data which can identify you.  We may update our policy from time to time and will indicate on the site when changes have been made.

The Information we collect
Information is collected from you when you contact us or when you contribute to or use some of the advanced features of this site.  The information we collect is clearly set out on the web page on which we collect it.  See for example our email us form.  In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.  Cookies are small amounts of code which are placed in a computers temporary cache so that we or our authorised agents may track website usage and visits.  See below for more information.

Why we collect it
We collect information about you so that we can personalise your use of this site and improve our site and business generally.  Your details may be used by our own administrative and marketing departments to enable us to improve the content of the special offers and information we send out to you. 
We WILL NEVER sell or share your data with any third parties, except to our own official authorised agents for management or analysis purposes,
or unless we are obliged to do so by law.

Data Protection
We operate in strict accordance with the provisions of the Data Protection Act 1988.  Further details of the act are available at www.dpr.gov.uk

Accessing and updating your personal information
We will always let you have a copy of any and all personal information we store about you, should you request it and you may contact us and correct this is this information we store is wrong.  To do so please contact us on 0845 299 7445 or email us on info@simplysolutions.co.uk.

External Websites
Where a link from the Simply Solutions website leads the user to another website not affiliated or associated with Simply Solutions, we strongly emphasise that we have no control or influence over these sites, their content or the way that they collect, store or use your personal data.  We would advise you to check the privacy policy of the site in question if you are in any doubt.

Opting out of cookies.
Cookies generated by us or our authorised agents are configured so that they will recognise and respect the privacy settings that you have set on your browser, assuming that you are using Internet Explorer 6 or above or another similarly appropriate browser with similar security settings to Internet Explorer 6.
Internet Explorer 6 does this by comparing the cookie’s machine readable privacy policy with the user’s privacy settings.  If the settings do not match or the cookie does not have a machine readable privacy policy, the cookie should be blocked or restricted by your computer.  To opt out of cookies, see the opt out information below.

We have provided a facility allowing anyone to refuse the storage or access to information created by the use of these cookies.  This facility is in addition to controls which may or may not be available to you on your own computer equipment via your web browser or other similar application.
If you wish to opt out please email info@simplysolutions.co.uk with the words opt out in the title.

Opting out of our marketing programmes.
We use the data we hold on you and your email address to enable us to provide a better quality service to you.  Ensuring that you get the best, most appropriate information we genuinely believe would be of interest to you.  However, should you wish to opt out of our marketing campaigns, then please, email info@simplysolutions.co.uk with the words opt out in the title.

If you have any questions or complaints relating to this privacy policy or how we use your data or data held on you, please email info@simplysolutions.co.uk.
We aim to provide our customers with a first class level of service.  However if for any reason you are dissatisfied with the service you have received from us, please contact a member of staff who will investigate and respond to your complaint.  If you are not happy with that response you receive and wish to make an escalated complaint, please follow our complaints procedure as detailed below.  We give our commitment that your concerns will be fully and thoroughly investigated.

If you have made a complaint to a member of staff and are not happy with the given response then you can escalate the complaint by sending your complaint to us at Complaints Department, 1st Floor Hallinans House, 22 Newport Road, Cardiff, CF24 0TD, emailing us at info@simplysolutions.co.uk with the words Escalated Complaint in the title or by telephoning us during office hours on 0845 299 7445 and speaking with one of the managers.

 

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